Shipping Policy

Last Updated: October 2025

Delivery Requirements

  • An adult signature (21+) is required for all deliveries. This service is included in your shipping charges.
  • We ship via private regional carriers.
  • We do not ship to PO boxes, military bases, or addresses outside the United States.

Processing Times & Tracking

Order Processing

  • Orders placed before 1:00 PM PST, Monday–Friday, typically ship the same day.
  • Orders placed after 1:00 PM PST on Friday or over the weekend will ship the following Monday.
  • Processing times may be longer during peak seasons or promotional periods.

Tracking Your Order

  • A tracking email is sent automatically once your order ships.
  • Please check your spam/junk folder if you do not see the email.
  • Tracking information may take up to 24 hours to update in the carrier’s system.
  • For the most accurate status, track your package using the link in your email rather than through shopping apps.

Shipping Times & Delivery

Transit Times

  • Standard Shipping: 3–7 business days (after processing).
  • Please note that transit times are estimates and do not include processing time, weekends, or holidays.
  • We do not guarantee delivery dates.

Delivery Considerations

  • External factors such as weather, carrier delays, or logistics issues may affect delivery times.
  • Packages may arrive 1–2 days after the estimated delivery date.
  • Drivers follow scheduled routes; delivery times may vary.
  • For smoother delivery:
    • Consider using a business address if you’re unavailable during the day.
    • Provide gate codes or access instructions for secured communities.
    • For apartment complexes, consider addressing packages to the leasing office.

Delivery Issues

Delayed Packages

If your order has not arrived, please allow up to 2 business days past the estimated delivery date before contacting us.

Missing Packages

If your package is marked “delivered” but you haven’t received it:

  1. Check with neighbors, household members, or your leasing office (for apartments).
  2. If still missing, contact our customer support team.

Cancellations & Changes

  • Orders may be cancelled within 1 hour of placement, provided they have not yet entered processing.
  • Cancellations requested after 1 hour are not guaranteed.
  • Once an order has shipped, it cannot be cancelled or modified.

Failed Delivery Attempts

If no one is available to sign after 3 delivery attempts, the package will be returned to us. We will then:

  • Reship the order (additional fees may apply), or
  • Issue a full refund.Reshipment decisions and fees are at our discretion. Refunds for returned packages (due to no recipient, incorrect address, or inaccessible location) will be processed within 3–5 business days of receipt.

Customer Support Hours

  • Monday–Saturday: 9:00 AM – 5:00 PM PST
  • Sunday: 11:00 AM – 7:00 PM PST

📩 Emails received outside business hours will be addressed the next business day. Note that orders continue to process overnight, and your order may have shipped by the time we respond.

Frequently Asked Questions

What should I do if my package is lost?

Contact your local post office to file a claim. Your package may be held there. After filing, reach out to our customer service team for further assistance.

What if my package arrives damaged?

Contact us immediately. Reports of damaged or missing items must be made within 72 hours of delivery. Late reports may not be honored.

Can I change my delivery address after my order has shipped?

No. Orders placed before 1:00 PM PST typically ship the same day. If you have not yet received a tracking number, we will try to accommodate changes but cannot guarantee them.

Need Help?

For additional shipping-related questions, visit our Contact Page. Thank you for choosing us. We appreciate your business!